we offer complimentary express shipping

We have more payment options available depending on your location. You can choose your preferred payment method at Checkout. If you do not see your preferred method in the list of choices, please email customercare@toucheleathergloves.com

All applicable customs duties, taxes, and brokerage fees are the responsibility of the customer and may be charged upon delivery based on your country’s regulations

TOUCHE uses DHL for all orders. We generally deliver all orders within 3-5 working days.
There may be the occasional delay due to Customs Clearance processes which are out of our control.

Once your order is shipped, we will send you an email including a tracking number. If you have not received this email, please email customercare@toucheleathergloves.com.

We offer a 14-day return option. The item/s must be in original condition. Item/s must not have been worn, washed or altered in any way. Unfortunately, we cannot accept any returns that do not meet the above requirements.
TOUCHE offers a full refund (item price excluding return shipping cost, duties and taxes) on items that meet the above conditions.

If you wish to return an ordered item within the given timeline, please contact us by email returns@toucheleathergloves.com for elaborate instructions on returning. You may do so with our carrier (we will deduct the cost from the total refund), or you may send at your own expense with any carrier, so long as the shipping arrives within the given timeframe.   

We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a faulty or damaged item, please email us at customercare@toucheleathergloves.com so we can urgently review the matter for you.

We strive to make gloves that you can enjoy for a long time. Wear them in good health at every chance. Nonetheless, we encourage you to take care of your TOUCHÉ. Items that get heavy everyday use also wear down so they may need a small repair or clean now and again.

In the unlikely event that something breaks within six months, please contact us immediately via  customercare@toucheleathergloves.com so we can determine what has happened and find a solution.

If you are having trouble placing your order on our website it could be because of one of the following factors:

1. You may need to authorize the payment with your bank before placing another order
2. You may need to check that your security code matches the number on the back of the card
3. You might have input a shipping address of a country we are unable to deliver to 
4. The billing address doesn't match the address registered to the debit or credit card

Unfortunately, we are unable to help with technical issues relating directly to processing of card payments. Therefore, we would recommend using an alternative payment method such as PayPal, where you will also be able to register to pay using your debit or credit card. 

Please note that when placing an order on our website the billing address should be the registered address for the debit or credit card used to pay at the checkout. 

We recommend using the same shipping and billing address, however if the order is a gift then it is possible to ship to an alternative address especially if the address is registered to your PayPal account.

Once your order is complete, we will send you a confirmation email.

After placing an order, you will receive a confirmation email, it should include your invoice.

YES, you can purchase a Virtual Gift Card via our website.

You can use multiple gift cards on a single order.
Type the code into the box at checkout and the discount will be applied. You can then do this again to allow two vouchers to be applied to your order. 

Please note that Gift Cards are non-refundable and cannot be exchanged for a cash refund.

As you'd expect, leather gloves can become dirty with frequent use.
Since leather is skin, it absorbs the oils from your hands as well as other liquids and particles. Over time, dirt and dust can accumulate onto your gloves. If yours appear lackluster with visible dirt and scuff marks, it's time to give them a good cleaning. This doesn't mean simply tossing them into the washing machine or letting them soak in a tub of water. Instead, leather gloves require the utmost care to preserve the integrity and color of the leather.

We recommend you use a leather expert for cleaning, but if you insist on doing it yourself, please read carefully the following instructions:
Here is a step-by-step guide for the exterior and interior cleaning of your leather gloves.

EXTERIOR GLOVE CLEANING

Before washing your gloves, it's imperative that the soap you choose is not formulated with harsh chemicals. These wash out the natural oils in the leather, which will make the gloves stiff and uncomfortable. Plus, removing the oils greatly prematurely shortens their lifespan. Be sure to have a mild oil-based saddle soap to remove exterior stains and restore moisture.

1. If your gloves have stains, use a white vinegar and water solution (equal parts of each) to remove them. To do this, take a cotton ball coated with the solution and coat your gloves. With a soft microfiber cloth, dab the solution off and allow them to dry.
2. With a damp cloth, lather up your chosen soap and coat your leather gloves, making sure to get the soap in between the fingers. Then, use a clean damp microfiber cloth to wipe off the soap completely. This microfiber cloth should also help to provide a nice sheen to the leather.
3. Allow your gloves to dry, but in the meantime, pull them on a few times to allow the leather to stretch and take on its original shape. Do not attempt to dry them with external heat or with sunlight. When wet leather dries too quickly, it can stiffen and become brittle.

INTERIOR GLOVE CLEANING

If you must clean the interior immediately and can't wait to seek out a professional, you can try the following:

1. Turn your gloves inside out so that the interior is exposed.
2. Mix equal parts white vinegar and water in a spray bottle to spray the lining (but keeping in mind to not soak the material).
3. Allow the solution to sit for 20 minutes, then pat dry.
4. Allow the interior to completely dry in a cool, ventilated space. Do not place them in direct sunlight or attempt to dry them yourself.
5. Turn them right side out and pull them on to help them take on their original shape. If the exterior leather appears creased, smooth it out and apply a leather conditioner.

If you'd prefer not to take this route, you may also lightly spray the inside of the gloves with this solution, hydrogen peroxide, or rubbing alcohol.